The right to withdraw your consent:
You may withdraw your consent at any time. This will not affect any usage of your information carried out up until that point but would have immediate effect from when we receive your request. Please contact us by phone, email or in writing to address above if you wish to do so.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
The Bank has made a policy decision that we will not send unsolicited marketing material to you.
If you wish to make a complaint
If for any reason you are unhappy with our use of your personal information and you wish to lodge a complaint, please contact us by email, telephone or in writing to the Data Protection Officer at the above address.
You also have the right to complain to the Information Commissioner’s Office. You can find out how to do this on their website https://ico.org.uk/concerns/handling/
How is my personal data protected and is it held in compliance with the General Data Protection Regulation 2016 (GDPR)?
General Data Protection Regulation – changes to how we handle your information
As you may already be aware there is an upcoming change to UK data privacy law which gives you greater visibility and control over your personal data which organisations hold. These changes will apply from 25th May 2018 when the General Data Protection Regulation (GDPR) comes in to force.
What do the changes mean for you?
You will have greater visibility and control
Whether the personal data held is simply your name, or a special category of data such as information on a medical condition or your ethnic origin, GDPR allows you to have greater confidence the information held about you is accurate, properly managed and retained securely. Organisations who put customer data at risk can face substantial penalties. The overarching principle is that you have control over how your data is collected, processed and used in decision making.
Increased data security
Organisations are required under GDPR to have the appropriate physical, technical measures and organisational policies to ensure the security of your personal data.
Increased rights over your data
Under GDPR you have the right to request your personal data is forgotten/erased, the right to ask us to restrict the processing of your data or object to its continued use. These requests can be done either verbally or in writing. It should be noted that these rights are not absolute and only apply in certain circumstances.
If you have any queries regarding these changes, please contact our Savings Team on 01606 815 440 (Monday to Friday 9.00am to 5.00pm).